iENTR

Billing, support & your account

Getting support

Support tickets are raised from the Support page with a priority and up to three attached screenshots or PDFs, then tracked in the same place with their status.

2 min read · 2 steps

  1. 1

    Raise a ticket

    Open Support, describe the issue, set a priority. Attach up to three screenshots or PDFs (5 MB each) so the support team sees exactly what you see. Your tickets list below with their status plus any attachments.

    Raise a ticket
  2. 2

    Request a feature

    The same page has a Feature requests section. Describe what you wish iENTR did; requests reach the product team directly. Many recent features (zones, timed access, licence rules) started life as a customer request here.

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